Red Art Games has announced that it has fallen victim to a significant cyberattack in which multiple customer details have been compromised.
The company confirms that all bank details are safe, but details including email addresses and shipping addresses have been affected. It has also confirmed that shipments, order changes, and refunds will be paused for the next few days while it investigates further.
In a press statement, Red Art Games confirmed that the following details have been compromised:
- First names
- Last names
- Birth dates
- Email addresses
- Shipping addresses
- Order details
- Phone numbers
Naturally, customers have been encouraged to change their Red Art Games account passwords as soon as possible. It also warns customers to be vigilant if anyone pretending to be representing Red Art Games gets in contact.
Titles on Switch sold on the Red Art Games website include the likes of Have A Nice Death, Promenade, Triggerheart Excelica, Lost Ruins, and the upcoming Elrentaros Wanderings.
We'll be sure to update you on any developments from Red Art Games in the coming days.
Comments 36
I don't know who Red Art Games is...?
@MeloMan It's Alex Olney's magnum opus
First I've ever heard of them; might have helped to mention a few games they have?
@MeloMan The import niche games for europe, both east and west. Kind of like Limited Run without the limited part.
They are especially a favorite if you like Danmaku shooters
@canaryfarmer @MeloMan from what I searched online, it’s an online store that sells physical copies of indie games for various game platforms and consoles. I believe they also publish games as well, including digital ones.
Woah, yikes!
Yes, NLife, that's my whole reaction. JUST LET ME POST ALREADY!
Whomst? Probably one of those "hacks" where the company needs money so they sell your data themselves.
Also, even though this is the first time I have heard of this company, cybersecurity attacks are something I fear so much, and it makes me so anxious hearing stories like these and so much valuable info becoming available online…sometimes even if you are super careful online and take a lot of precautions and secure accounts to the best of your ability, it unfortunately doesn’t make you immune to stuff like this…I’m sorry for those that were affected.
Being from Italy I have heard of Red Art Games before and while luckily I've never used their site I feel for all my fellow Europeans who have and so are now affected by this other than of course Red Art Games themselves!
I pretty much just expect it to happen anymore, no company is immune. It's better to use a burner email/virtual phone number/virtual credit card for various accounts, and make sure the bank/cc has good mitigation for when accounts are compromised. I'm sure eventually I'll have to invest in a PO box to keep address information safe too. This is not going to get any better.
I wonder if this will delay Elrentaros Wandering.
@UltimateOtaku91 I think just being published by Red Art Games will lead to a delay. They seem to be one of the worst companies when it comes to delays.
They got the physical release of Shotgun King: The Final Checkmate, which was supposed to release this December but now probably won't
Dang, RIP to the one person who had their data compromised.
The company is too niche for this to be some random online attack. My guess would be disgruntled employee. Unless someone out there was REALLY upset about their shipping delays.
@Desrever
Attacks aren't necessarily done on reputation or visibility, but could've been the result of a crawler bot sniffing around for vulnerabilities, and Red Art Games' site was apparently vulnerable.
@Not_Soos
Hey thanks for the sympathy. Hopefully you'll get away with mocking the unfortunate without karma catching up to you.
I've ordered once or twice from them over the years, pleasant transactions with a French retailer. They have had some quality titles for physical collectors and good discounts, too, occasionally. I guess now I'll have to keep an eye out for identity theft. Good grief.
I'd change my password per their suggestion, but the website is shut down.
@Desrever I disagree. What hackers and scammers care about most is a soft target.
I never heard of this company before. :/
But still I feel bad for anyone who got leaked.
@Desrever Hackers care about vulnerability not size. You get a better ROI sinking a bunch of small companies than whale ones. (Same reason scammers which are simply hackers of humans go after old people and very young adults) Mainly because small companies don’t prioritize Cybersecurity like they should. And even when they do they can’t usually hire a large enough team to maintain everything. It’s beyond annoying to those of us on the front lines.
Either way Hackers can get bent.
Hey Nintendo Life, could you cover the Kickstarter announce of Ko Robo by the guys from Chibi Robo? That seems to be big news from a long waited dead Nintendo Franchise...at least I believe....
Hackers like these can kiss my you know what. Bunch of cowards behind a screen who deserve a nice, healthy dose of the ol' karma hammer.
FFS. I'd love to change my password but they've restricted access to the site. Had a couple of orders with them over the last couple of years. Luckily I used PayPal but I'm not thrilled about the rest of my data being out there.
@GASEOUS They covered that story last Friday.
@Teksetter I'm sorry for offending you. No one in the comments above yours seemed to even have any idea what this website was--myself included. The joke was just that a very small number of people must have been effected, compared to like if Nintendo or Sony were to have a data breech, which would impact millions of players. I'm sorry you were victim to that, though, and I was in no way was trying to mock your misfortune.
Dang it, this is going to delay Uforia 2 even further
@Not_Soos
Well, thank you for the apology. I'm glad to hear you're just joking and maybe not aware that there are NL readers who've shopped at Red Art Games (mostly in Europe, I imagine).
This is really quite irritating news for us today. And don't ask me how the heck Red Art would have my birth date?? I don't remember giving that personal info to them.
@DeciderVT Same here
I've bought a fair few games off them and had no issues.
I never sign up though and always use PayPal so I'm not worried.
Let these scammers contact me, I'll have some fun with them.
@UltimateOtaku91 EVERY game from RedArt gets delayed at least 6 months. Just an FYI. No shade. That's just them. You'll get used to it buying their games.
I ordered Triggerheart Exelica from them I'm pretty sure, but I'm about to move to a different address. Go ahead and take my no-longer-accurate personal information.
Also, sick avatar, @miwa!
I love me some Red Art Games. So yeah… my days go stolen for the 10th time. Thanks US DoD, AT&T, and Target. More reason to keep my identity monitoring services.
@rainbowtick It's NOT a dumb question. And no, that doesn't happen because, you will notice that games that want your info will ask for it (Ubisoft games, the New Denpa Men), which means it isn't given to them by default.
However, things are different when you're a physical games enthusiasts (I had to state the obvious, because the obvious was threatening me and hacking my bank account)
With enough time everything will be hacked. The internet is slowly turning me into a luddite.
Uh oh, I have an account with them as sometimes they have some good physicals.
Great
I've been getting unsolicited WhatsApp messages from scammers over the last few days and I just realised that phone number was leaked in this breach. Wonderful stuff.
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