Yesterday, UK retailer John Lewis announced that it would have limited pre-order stock of the SNES Classic Mini, which would go live on the company's website at 8PM UK time.
As you might imagine, many people eagerly logged on in the hope of placing an order, but sadly it didn't go according to plan.
Reports are coming in that John Lewis' site buckled almost instantly under the increased pressure, with errors being displayed as early as 8:01PM. The site appeared to return to normal around 8:15PM, but by that point all of the pre-order allocation had been sold.
One unhappy customer - speaking to Eurogamer - said:
I was refreshing the page at 8pm. The order button went live so I got one in my basket and pressed the checkout button. This must have been within 15 seconds of the orders going live.
The checkout screen never appeared, eventually giving an 'unable to contact host' error. The website came back up twice more in the next 10 minutes or so but although the order had been retained in my basket I never reached the checkout screen. When I did get to that page about 8.20pm, the stock was gone.
John Lewis has issued the following statement on the matter:
There was an amazing response to the relaunch of Nintendo SNES mini which went live on the John Lewis website last night. We apologise for any inconvenience caused when a small number of customers weren't able to access the website straight away.
Were you one of the lucky few who got a SNES Mini from John Lewis last night? Or are you one of the (many) who didn't? Let us know with a comment.
[source eurogamer.net]
Comments 30
As expected
We don't have a John Lewis here. We've very few retailers that will stock it or anything Nintendo. I hope they're producing enough this time around.
It really shouldn't have to be this way. Smh. I hope they mean it when they say they will increase stock.
The stores will have plenty. Why people cannot wait until Friday and go to pick one up?
@setezerocinco Are you sure... They never had NES Mini in store....and neither had Argos/GAME....
These scalpers will have to sell them for less. There will be tons of them, it's already confirmed
I got one from the official Nintendo store. It’s now being dispatched, i’m eagerly hitting the refresh button on the track my package page. Can’t arrive soon enough!
I have 2 on the way, I will either send one back or resell it at the regular price.
This is like every Bandai Macross DX pre-order I've ever had to deal with.
@Godsent I have faith that this time Nintendo will put enough consoles on the market, this and the fact of the stores limited one per client.
I went on before 8 as it was due to go live at 8 put it in my basket went to pay and the site went into meltdown I then phoned customer service and was on hold until 8.25 only to be told they had sold out but it was in my basket so frustrating
I'm glad I preordered 2 back when they were live. My Nintendo Store one got cancelled thanks to their archaic systems working on a per order basis rather than customer account basis.
Trusty Amazon have come through and mine is readying dispatch as I type this.
It's a shame this is a shambles again. One really shouldn't need to make multiple pre orders in the knowledge they may never come through. In fact preorders shouldn't be needed full stop, there should be plenty of them to buy!
I tried to get one off John Lewis at 8pm yesterday - no luck. Ordered from Amazon France today
Both Nintendo Classic Mini: Super Nintendo Entertainment Systems that I had preordered have been confirmed as despatched today.
Game have them available for pre order right now. Mines been dispatched from argos
@Mart1ndo because I needed to amend my address as they still is an old one on file and in my rush to order it I selected the wrong one. The only way to update it was to cancel the preorder and order again, which obviously is impossible due to stock.
It took about 5 weeks for them to delete that old address too. Whilst I've generally had good experience with them, the moment you need to amend a pre order that's out of stock you're screwed. Surely people's cards can expire during the timeframe of a preorder, so that must be a pain.
Just got a call from my local Gamestop about SNES Mini tomorrow. They have 12 units, 47 preorders. Orders 1-3 are all 1 guy, 5 & 6 are another guy, 10 and 11 are 3rd guy. I still get mine so I'm happy.
A friend of my cousin has put one aside for me, cannot wait til tomorrow!
Wow, these retailers really need to invest heavily in beefing up their online infrastructure if they're going to keep offering high-demand products like SNES Classic in the future.
A friend of a friend talks to Nintendo staff constantly. I heard that Nintendo originally judge the amount of NES minis needed based on similar products from Atari and Sega. Apparently Nintendo only base the amount needed off of that and were completely blown away. They did 5 times that amount of the NES mini before it's discontinue. They are ramping up production. They just extremely drastically under produced initially. But with a second print of NES mini next year and for the SNES mini I am pretty certain they're going to do at least what people are asking
At this point it would probably save time to only report on retailers who manage to not make a total f***ing mess out of their pre-orders. At last count that was none of them.
I had a U.K. Version preordered but cancelled it after i snagged a GameStop preorder instore. My local toysrus is also getting 100 of them so I may buy another one at some point. These classic editions are thankfully going to flood the market at some point and anyone who thinks otherwise should go to their local Game shops in the morning. Most youtubers already received the snes classic which further proves that Nintendo has significantly increased production. Most youtubers were complaining at this point last year and were unable to secure an nes classic until months later. Starfox 2s addition to the snes classic is another indicator that this year is going to be different. I wouldn't be surprised if classics are on sale during Black Friday based on my knowledge of the number of snes classics a few of my local retailers have secured at launch. I would love to see the expression on the scalpers faces who already preordered 100s of these systems tomorrow. I hope retailers don't allow them to cancel or return their preorders.
@NickOfTime90 I'll buy one!!!! 🙏
One more sleep
smyths are open midnight tonight for the fifa 18 launch and all stores have some stock to sell. So if you get to your local smyths now you should be able to pick one up at midnight.
What kills me is that here in the U.S. 6 of the major retailers advertised the SNES classic as being available as of Friday. Why do that?! They did that last year for the NES classic and no one could find one in store, everyone was complaining, cussing out the retail workers for not having any and not knowing when they will be available, it just causes confusion and chaos. And these people aren't the fanboys/girls like us they wanna pick one up for themselves or their kids (or both) for Christmas or a birthday - with no clue that they will never get there hands on one... ever! I'm actually tired of explaining to people why Nintendo hates money but it is what it is.
My closest gamestop informed us yesterday they'd have about 20 additional SNES minis in stock once they run through preorders (didn't ask how many preorders). This is just a hole in the wall gamestop in the mall, I imagine the bigger stores have more.
Overall, I think they are keeping their promise of producing more. For a plug and play the likes I typically see in drugstores plentiful, these minis are just stupidly popular. I still have no idea how Average Joe and Common Sue even became aware of their existence.
Thats what they get for announcing that they have limited stock.
John Lewis, TBF, are not specialists in video games. They have been sold out of Switches pretty much since the day of launch - though I actually got mine there after somebody cancelled their preorder. All those lukewarm early reviews of the hardware obviously put someone off! They. clearly don't buy in reams of stock, though.
@Milkshakepip If you happen to live in the Netherlands I will gladly send it
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